Hey there and I’m Scott Savoy at the Sterling Creations desk.
And for today I am pleased to share our president’s editorial with you.
It’s all about Donna J. Jodhan focusing on an example of a company where agents are doing their best to assist customers with special needs but management continues to turn a blind eye to the rights of persons with disabilities.
Write to Donna with your thoughts at info@sterlingcreations.ca.
Happy weekend.
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Anguish with the Allstate insurance company
By Donna J. Jodhan
Anguish with Allstate: A Call for Equal Access
For decades, I have been a loyal client of Allstate Insurance, trusting them to provide the coverage and support that every policyholder deserves. Yet, year after year, I find myself in the same frustrating battle—not over my policy terms or premiums, but simply for the right to receive my renewal documents in a format I can actually read.
As a blind or visually impaired individual, I require my documents in an accessible format—either in a Word document or in the body of an email. This is not an extravagant request; it is a necessity. It is a basic right that should be afforded to all customers, allowing them to read their private documents independently, without needing someone else to interpret their personal financial and legal matters.
Each year, I call Allstate. Each year, I speak to polite and friendly agents who assure me they understand and will take care of my request. And yet, here I am once again—waiting, unheard, and dismissed.
How is it that a company as large as Allstate has not made accessibility a priority? In an era where digital accessibility is a legal and ethical expectation, why am I still forced to chase them down for something so fundamental?
This issue goes beyond mere inconvenience—it is about equal rights, dignity, and independence. Blind and visually impaired individuals should not have to fight to receive the same services as every other customer. They should not have to rely on someone else to read sensitive financial documents that should be theirs alone to review.
So, what does it take to catch the attention of Allstate’s executives? Do we need to stage public advocacy campaigns? Rally disability rights organizations? File legal complaints under the Americans with Disabilities Act (ADA)? Because at this point, it appears that polite conversations and repeated requests have not made an impact.
The time for waiting is over. Allstate—and every other company providing essential services—must recognize that accessibility is not optional. It is a fundamental right. If the company continues to disregard its customers with disabilities, then perhaps it is time to escalate this issue through legal avenues.
To Allstate and other insurers: We are not asking for favors. We are demanding the respect and accommodation we are entitled to. Will you listen?
I’ll leave you with this to ponder.!
A dramatic illustration depicting a frustrated and distressed person on the phone with AllState Insurance. The person looks overwhelmed, surrounded by stacks of denied claims, bills, and paperwork. A dark storm cloud looms over their head, symbolizing their anguish. The AllState logo is subtly in the background, emphasizing the source of their frustration. The color scheme is moody, with shades of blue and gray to evoke a sense of despair and helplessness.
Here is an illustration depicting the frustration and distress of a person dealing with AllState Insurance. Let me know if you need any modifications or additional images!
Image = a hand stacking wooden blocks. On each block is a symbol related to insurance: a home, a car, a family, a medical heart.
The hand is adding a final block on top that says “‘insurance’.”
To learn more about me as an award winning sight loss coach and advocate visit www.donnajodhan.com
