Hey there! I am Christian Robicheau, closing off year 2024 for our Sterling Creations team. We have enjoyed being with you for this year, and I look forward to being back in January 2025. For her final editorial of 2025, our president, Donna J. Jodhan, sadly reflects on the declining attitude of the Rosemary & Thyme Restaurant in Scarborough, Ontario. Donna would love to hear from you with your thoughts. Please write to her at info@sterlingcreations.ca. See you in January.
The Rosemary & Thyme Example
by Donna J. Jodhan
Over the years, I have had the pleasure of dining at the esteemed Rosemary & Thyme restaurant in Scarborough, Ontario. Known for its inviting atmosphere and delicious fare, it has long been a favorite for locals and visitors alike. However, recent experiences have raised concerns about the direction in which this cherished establishment is headed.
In the past year, Rosemary & Thyme has implemented a policy limiting diners to a one-hour stay. This shift raises immediate questions about the restaurant’s commitment to providing a comfortable dining experience. For many, a meal is more than just food; it’s an opportunity to savor each bite, engage in conversation, and enjoy the ambiance.
Reducing the dining time to just an hour feels rushed, stripping away the leisurely enjoyment that should accompany a meal out. Compounding this issue is the noticeable scarcity of resources. Imagine dining in a restaurant where a single bottle of vinegar must be shared among multiple tables. This not only reflects a lack of foresight in customer service but also highlights an inconsistency in the quality one expects from a restaurant of Rosemary & Thyme’s reputation.
Guests should never feel like they’re competing for basic condiments; dining out should be a harmonious experience.
Moreover, the service itself seems to have diminished in quality. On multiple occasions, I’ve noticed waitstaff who appear disengaged, failing to check in with customers to ensure their meals are satisfactory. A dining experience is greatly enhanced by attentive service, where servers take the time to gauge their patrons’ enjoyment. When this is lacking, it can leave guests feeling undervalued and neglected.
Even more concerning is the abruptness of some staff members when inquiries are made about long-favored dishes. I recently asked if they still served a particular entrée I had cherished over the years, only to be met with a dismissive response indicating they had never offered it. Such interactions can be disheartening, especially for loyal customers who hold fond memories of their favorite meals.
While change is inevitable in the restaurant industry, it’s crucial for establishments like Rosemary & Thyme to remember what initially drew patrons to their doors. The heart of dining out lies in the experience—one that should be welcoming, attentive, and filled with the joy of sharing good food with good company. As they navigate their evolving policies and practices, I sincerely hope that Rosemary & Thyme will rekindle the warmth and attentiveness that once defined their reputation. After all, a restaurant is more than just a place to eat; it’s a place to feel valued and connected.
To learn more about me as an award-winning sight-loss coach and advocate, visit www.donnajodhan.com.
