Greetings! I’m Christian Robicheau, assistant editor of writing services at www.sterlingcreations.ca.
Today, I am pleased to introduce an editorial by our president Donna J. Jodhan and in it, Donna talks about a very hot topic; the effects of call centers being kept in India.
I wish you a great day and enjoyable weekend.
The evils of call centers in India
By Donna J. Jodhan
I have already spent much time giving my views on this but one more time does not hurt. I’ll say it and I’ll continue to say it: Call centers in India are more of a menace to the North American economy than a bonus. The only persons benefiting from all of this are large corporations who have found a way to make more money off of our backs. They continue to tell the rest of the world that they are doing this in order to reduce costs and for the most part this is true but here’s what they are not telling you.
1. They are taking advantage of an abundance of human resources in India and paying them next to nothing when it comes to wages and benefits if any.
2. They are depriving several segments of our North American society of job opportunities; retirees, single parents, the disabled, college students, and seniors.
3. They are effectively preventing much of our society from earning extra income at a time when many are looking to earn extra money to compensate for the huge amount of losses that they have incurred and continue to incur because of a faltering economy.
4. Many North American companies have somehow conveniently forgotten to train their Indian call takers in the rudiments of the English language plus a basic knowledge of the products that they are supposed to be knowledgeable about.
5. They seemed to have also forgotten to give their staff in India a crash course in geography along with the basics of telephone courtesy.
It is bad enough that so many of us have had to experience a blood bath in the markets but when you have companies who deliberately choose to provide less than adequate services to us by hiring staff who do not even speak English as a first language let alone other languages such as Spanish and French, and staff who are struggling to provide adequate telephone support because of a language barrier and less than adequate phone manners and technical training, it becomes a bit too much.
We need to stop this backward slide. Our governments need to force these companies to bring these call center jobs back to North America where they belong. Our economy is suffering and we need to put jobs on the table for our own. If these companies want to serve consumers whose first language is primarily English, then they should at least have the decency to provide services in proper English.