The customer services survey

Greetings!  I’m Scott Savoy, manager of writing services at  Today is a beautiful one and I sure hope that whereever you are, it will be a good one for you.
Today, I am delighted to introduce a weekly editorial by our president Donna J. Jodhan and this week she talks about a customer service survey that she took a few months ago.
I hope you find it great reading and I wish you a great weekend.
The customer services survey
A few months ago, I took the time to complete a customer services survey online and upon completion I thought that I would take a few minutes to reflect upon some of my responses.  The survey asked questions on accessibility to such things as: buildings, websites, services, and information.  The questions were well thought out and the responses sought were ones that will hopefully help the surveyors.  The million dollar question of the day is this:  What is the sponsoring organization planning to do with the results of this survey?
Will the results be used to improve accessibility in Canada?  Or will they be treated as just another survey and left to gather dust on the shelf in someone’s office?  In recent times, it has been common for the results of several surveys similar to this one to be treated unkindly in that too often they have ended up on the back burner of someone’s priorities.  These questions were well developed and appropriately constructed and they seemed to be getting at very important concerns.  I applaud the sponsoring organization for having taken the time to develop this survey and it is my hope that they will now be able to take the results and put them to meaningful use.
If the results of this survey were to show that action needs to be taken when it comes to improving access to information, websites, services, and buildings, then it would be a step in the right direction if these concerns could be positively addressed.  I do believe that many of the responses would be extremely helpful to businesses and companies across Canada and that the improvement of access to services would or could turn out to be a win-win situation for all stakeholders and rights holders.  Fingers crossed for a change in tides.
I’m Donna J. Jodhan wishing you a terrific day and weekend.
To reach me, please send an email to and I would be delighted to send you an electronic copy of our latest newsletter.
Here is a complete list of where you can view Donna’s blogs and editorials.
Donna Jodhan!  Advocating accessibility for all 
a weekly feature on important answers to consumers concerns
Weekly blogs for language professionals and accessibility consultants
A monthly editorial on issues on diversity
a monthly editorial on business issues and concerns 
weekly editorials on accessibility issues in Canada
Editorials:  An International perspective on issues of accessibility and disability (under the editorials section, an international perspective)
A general perspective on issues of access and accessibility 


About Donna Jodhan

Donna Jodhan is an award winning blind author, advocate, sight loss coach, blogger, podcast commentator, and accessibility specialist.
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