How better customer service to special needs consumers can increase revenues plus more

Hello there!  We the team at are pleased to bring you an editorial by our president Donna J. Jodhan.

Have a great weekend.
How better customer service to special needs consumers can increase revenues plus more
This is a statement that I preach to my clients every day.  If you improve your customer service to special needs consumers then there is no doubt that you will accomplish some very astounding benefits such as:
You will increase your revenues, you will expand your customer base, you will improve your business image, and you know what?  You will become the darling of your industry.  Why you ask?
By improving your overall customer service to special needs consumers, you will show that you truly understand your consumers.  You will also show that you are not just thinking of today, but also tomorrow and way beyond.  You will show that you are listening to what your consumers are demanding and not tell your consumers what they should be demanding as too many companies tend to do.  For make no mistake about it!  As the years roll by, special needs consumers are going to be making up more and more of your consumer base and who are those special needs consumers that I dare to mention? 
Seniors, those afflicted with disabling diseases, the blind and visually impaired, those who are hard of hearing, those afflicted with cognitive and learning disabilities, the physically challenged, the print disabled, those whose first language is not English, and?  Yes, those busy professionals, the single parents, and parents with young children.  You see, many, many consumers with special needs for you to improve your customer service to.  Be nice to them and they will keep coming back to you and you know what?  Their loyalty will be undying.
I’m Donna J. Jodhan wishing you a terrific day and weekend.
To reach me, please send an email to and I would be delighted to send you an electronic copy of our latest newsletter.
Here is a complete list of where you can view Donna’s blogs and editorials.
Donna Jodhan!  advocating accessibility for all 
a weekly feature on important answers to consumers concerns
Weekly blogs for language professionals and special needs business consultants
a monthly editorial on business issues and concerns 
weekly editorials on accessibility issues in Canada
Editorials:  An International perspective on issues of accessibility and disability (under the editorials section, an international perspective)
A general perspective on issues of access and accessibility 

About Donna Jodhan

Donna Jodhan is an award winning blind author, advocate, sight loss coach, blogger, podcast commentator, and accessibility specialist.
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