Top of the day to you out there! I’m Donna J. Jodhan, president of www.sterlingcreations.ca.
Today, my attention turns towards those controversial call centers in India.
Call centers need to provide proper language services
One thing that still has me baffled is this: Why is it that when you phone a call center for help, most companies do not provide you with staff that are able to converse fluently or adequately in your requested language? Take for example:
So many companies have relocated their call centers to
On the one hand companies are saving money but on the other they are greatly neglecting the needs of their customers. So which is more important? Cutting costs but at the same time losing customers who are very dissatisfied with their phone service? I think that maybe, just maybe, many companies have either failed to take into consideration that they should be employing call takers who are able to converse fluently in English or they believe that they can get away with this type of shoddy service. I think that when I phone a company’s customer service line, I am entitled to receive service in my requested language from reps who can converse with me in my chosen language, who can understand my request and who have enough knowledge to provide me with a solution in my chosen language.
It is an absolute insult to provide one’s customer with sub par service when for example they request service in English but they receive service from a rep who is unable to converse in English, speak properly in English, and understand a request made in English. I hope that companies take note and do something about this growing problem sooner than later. Maybe it is time for them to re-examine the work force possibilities right here in
If you require translation services then please visit www.translationpeople.com, a subsidiary of www.sterlingcreations.ca.
I’m Donna J Jodhan wishing you a terrific day.
Donna J Jodhan is the president of Sterling Creations
Now you can view blogs and editorials written by Donna at:
http://numpadplus.com/blog/?page_id=7 (access and accessibility)
http://www.accessibilitynews.ca/acnews/editorials/donna.php (accessibility issues in
http://www.accessibilitynewsinternational.com (accessibility and disability issues on the international scene)
http://www.onestopbookcafe.com (under the café talk link)
http://www.untappedwealth.com/businessdesk.html (important answers to consumers concerns)
https://www.sterlingcreations.ca/magazine.html (monthly editorial)
https://www.sterlingcreations.ca/blog/blog.html (blogs for language professionals and special needs business consultants)