Wendy’s Touch Screen Trauma – Once Again Blind and Vision Impaired Customers Have Been Left Behind

Greetings everyone and I’m Christian Robicheau with a great weekend ahead.
Today, we are pleased to share one of our president’s investigative pieces and for this week Donna J. Jodhan focuses her attention on Wendy’s touch screen and how it does not enable vision impaired customers to independently choose their beverages.
Please send your feedback to us at info@sterlingcreations.ca
Enjoy your weekend.

A photo of the touch screen on the drink dispenser at Wendy's. The screen does not allow or give access for a person with a vision impairment to choose their choice of beverage.Wendy’s Touch Screen Trauma
by Donna J. Jodhan

Shocker or shaker? I’ll let you decide for yourself! For me, no shocker and no shaker! Simply sadness and disappointment.

I am calling out the Wendy’s restaurant at Victoria and Shepard in Toronto for their total lack of respect, condescension, and a grave faux-pax when it comes to accommodating the needs and requirements of those who are blind and vision impaired and those who are unable to interact with a touch screen.

No, I was not surprised when my friend and I decided to dine at this particular Wendy’s restaurant. We ordered our meal, but when it came to choosing my beverage of choice, my friend quietly informed me that I had to use a touch screen to choose my beverage. No way for me to independently make my choice and she had to assist me!

How many times or for how long will Canadians with disabilities need to be speaking out, speaking up, and identifying these restaurants that shamefully neglect to consider their needs and requirements? It is not just persons with disabilities who are unable to interact but also seniors and what I call the technically shy! These are the consumers whose rights are being denied and trampled upon, who are being discriminated against because there is no accommodation or alternative to a touch screen!

Dare I ask then this question: Is it that restaurants like Wendy’s really do not think that a blind/vision impaired person goes out to dine at restaurants? Or maybe they simply have forgotten? Or maybe they just do not care?

I’ll let you be the judge.
Just my two cents for today.

To learn more about me as an award winning sight loss coach and advocate visit www.donnajodhan.com

About Donna Jodhan

Donna Jodhan is an award winning blind author, advocate, sight loss coach, blogger, podcast commentator, and accessibility specialist.
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