The complaints syndrome

Greetings from the Sterling Creations business desk and I’m Christian Robicheau on this final weekend of March simply hoping for a nice long spring.
Today, I am pleased to share our president’s weekly editorial and for this week Donna J. Jodhan focuses her attention on a very serious problem; the complaints syndrome.
Please give this editorial a read.
Enjoy your weekend.


The complaints syndrome
By Donna J. Jodhan

This is a syndrome that continues to haunt Canadians with disabilities and over the years despite so many promises to fix or rectify this it continues to linger and in some cases it continues to grow. Broken promises are the order of the day.

Canadians with disabilities are just simply too tired of listening to broken promises. They continue to stand by helplessly as respondents continue to take advantage of those Federal Departments that do not seem able to stand up to their actions and their deep pockets. Federal departments are either simply too lazy or do not have the technical resources or ability to fix and rectify.

There is more than enough blame to go around here. From the continuing saga of not providing forms and documents in accessible formats to online complaint forms that are difficult to navigate, use, and almost impossible to work with.

It is not for a lack of trying to convince these Federal departments that they need to fix their complaints processes. Sadly enough, they know this only too well but who really knows what is keeping them back?

As for respondents, can one really blame them for using their deep pockets to wear down and flout the efforts of complainants? They know only too well that complaints processes are thwarted with gaping holes! In addition, they also know that several of these departments do not show much inclination to deploy the lenses of disability rights when dealing with complaints.

So here is the picture for what it is worth.
Too many Federal Government departments with broken down and horribly inadequate complaints processes that are inaccessible.
Online forms that are extremely difficult to navigate and use because of their inaccessibility.
Federal departments that appear to lack the understanding necessary in order to deal with complaints through lenses of disability rights.
Respondents that continue to use their deep pockets to either wear down complainants or to entice complainants to accept what could be deemed as either buy outs or bribes.
Complainants who are either financially starved or legally disabled or both and as a result do not possess the tools to mount any sort of defence, offence, or anything else.

Just my two cents for today
Image = Lawyers sitting at a table discussing contract papers with brass scales of justice in the background and a wooden gavel and sounding board in the foreground.

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About Donna Jodhan

Donna Jodhan is an award winning blind author, advocate, sight loss coach, blogger, podcast commentator, and accessibility specialist.
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