The FedEx Fiasco – Great Company but Lousy Employee

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Another sharing of a personal experience by Donna J. Jodhan.
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A business card from Envoy Business Services.The FedEx Fiasco
by Donna J. Jodhan

For lack of a better title, I can only come up with this one to describe my horror and total shock with regard to this recent circumstance.
I’ll describe as best as I can and I’ll leave you to be the judge.

Since September 2020, I have been going to a FedEx outlet to ship a monthly box to my mom who lives outside of Canada. This all started due to mail services not being available in her neck of the woods when Covid started. For the most part, the FedEx services have been quite reliable, but for the past 2 months, something drastic has changed.

In March, my box to my mom was delayed by almost 2 weeks, and for April, this is what happened:

The box to my mom had not arrived after 6 days, and I began to be very concerned.
I contacted the shipper, who I have been dealing with since September 2020, and he informed me that for some unknown reason, the box was being held up at customs in Memphis, Tennessee. Over the next few days, I kept checking with him to see if there was any change in the status of my box, and he kept telling me that it was a customs issue, and that there was nothing that he or I could do.

Finally, after nine days, I decided to take matters into my own hands, and I phoned FedEx myself. I explained the situation to them and begged them to help me, as my box contained some vital medical supplies for my mom. The agents were extremely helpful and opened a case for me. The box finally arrived at my mom’s door almost two weeks after I had shipped it, but here is where the absolute horror begins and is still being dealt with.

My mom told me that the box had arrived in very bad condition. She said that it had been opened, and that her vital medical supplies were missing. The rest of the contents of the box had been scattered all over the box, and a sealed tin of popcorn had been opened, and it was obvious that someone had eaten some of the popcorn.

When I reported this to my shipper and begged him to help me deal with this, both he and I shouted at each other, and then he hung up on me. I will state here that since September 2020, I have been spending over $500 CAD every month to ship my box to my mom.

As I write this, I am still waiting on FedEx to resolve this matter. I am highly doubtful that they will ever recover mom’s medical supplies. I am therefore asking for compensation.
I will also respectfully submit that this franchise shipper was not very proactive, and I submit that based on the business that I bring to him every month since September 2020, he should have been more proactive. This is unacceptable, and I can only hope that FedEx resolves this soon.

I am hopeful that it will be resolved, and I am very grateful to the FedEx complaints department. The shipper, however, is another story! Talk about someone who literally refuses to be proactive, and that’s this particular FedEx shipper.

I am going to end my editorial on a very high note.

Congrats to FedEx for having helped to resolve my matter, for were it not for Ethel of FedEx, this fiasco would never have been resolved to everyone’s satisfaction.

Just my two cents for today.

To learn more about me as an award winning sight loss coach and advocate visit

About Donna Jodhan

Donna Jodhan is an award winning blind author, advocate, sight loss coach, blogger, podcast commentator, and accessibility specialist.
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