Hey everyone and I’m Christian Robicheau at the Sterling Creations desk.
I cannot believe that November is simply motoring along and time for us to wish our American friends a very happy Thanksgiving.
Today, I am delighted to share our president’s editorial with you and for this week Donna J. Jodhan revisits an old issue.
She focuses on a very unhappy picture at the Toronto Pearson Airport’s Terminal 3.
I encourage you to give this one a read.
Enjoy your weekend.
Turmoil at Terminal 3
by Donna J. Jodhan
Just imagine my horror and concern when I encountered the following experience upon arriving at terminal 3 at Toronto’s Pearson Airport on May 31 2023.
I hope that this situation is rectified much sooner than later and I can only say that it does not matter whose responsibility it is! The Greater Toronto Airport Authority, Caribbean Airlines, or the third party contractor! This needs to be fixed now! The excuse that the Covid Pandemic factor has played a huge role in what took place on May 31 is no excuse and please stop passing the buck!
Upon arrival at Terminal 3 on May 31, I encountered agents whose first language was not English. They absolutely refused to engage and communicate with me, and above all! The wheelchairs provided were unacceptable as their seats consisted of a piece of cloth tacked between 2 steel bars and I had to put my carry on between my legs.
I am very sure that they were able to communicate in English with me but lo and behold! They refused! How did I know this? Because they spoke English sporadically but deliberately refused to speak to me in English. Instead, they spoke to each other in their native language for most of the time.
At one time, I said in a loud voice “Please speak to me in English! Please do not treat me like a package! I am a Human Being!”
These agents deliberately chose to push and pull me around in the wheelchair with no concern for good customer service. At one point one of them asked if I could get my own luggage. To which I responded that I was vision impaired, that I had requested assistance for them to help me find my luggage and to assist me to the terminal’s exit.
There was no response. The pushing and pulling of my wheelchair only continued. In short, these agents were rude, condescending, and simply horrible re their service.
I can only urge all parties to please get your act together much sooner than later. This is an embarrassment and especially so that this terminal is in Canada’s largest airport.
This is a huge embarrassment to Canada!
Just my two cents for today.
To learn more about me as an award winning sight loss coach and advocate visit www.donnajodhan.com
Important notice from Donna J. Jodhan
If you’re looking for a quick and easy way to share news and or info about yourself or about others, then please read on!
Donna J. Jodhan can help you reach a rapidly growing list of over 12,000 readers and listeners and counting!
All you need to do is to give a listen to her monthly shows and if you like what you hear then here’s how it works!
For the very affordable price of $5, Donna will feature your info and news on 2 of her monthly shows.
Once on the Ask Donna show and once on the Dining with Donna show.
Both of these monthly shows run weekly
This means that your info will be featured twice for the month.
No more having to worry about posting to Facebook!
You’ll be able to engage with ready made readers and listeners!
Your payment of $5 will be prorated as a monthly payment.
So you can either pay monthly, or you can pay as you go.
Just send your info or news to donna at askdonnaonblindlife@gmail.com
No more than 150 words.
Donna will then post your info or news as soon as you remit payment to her at paypal@donnajodhan.com
To give a listen visit
https://www.donnajodhan.com/askdonna
and https://www.donnajodhan.com/dwd
Take advantage of this very quick and easy way to reach a ready made audience!
