Greetings and I’m Christian Robicheau at the Sterling Creations desk.
October is just marching along and today I am pleased to share our president’s weekly editorial with you
For this week, Donna has some very potent comments to share on the reality of customer service.
Please give this a read.
Happy weekend everyone.
How Real Is Customer Service?
by Donna J. Jodhan
I continue to try and figure this one out and I am still trying to do so!
I just think that customer service as we knew it before the pandemic struck is not the same.
Do I blame this on the pandemic? Not very sure! So much has changed including customer service. Communications has definitely changed; written and spoken. Consumers and customers are probably expecting more and at the same time agents and reps are really struggling to keep up with demand, technology, and so much more.
There appears to be a crunch when it comes to all of this and I for one am not too sure how we can find our way out of this.
Whatever it is, there needs to be more teamwork between companies, customer reps and agents, and customers and consumers. I do not think that the growing message that we need to go online is the answer. Yes; technology continues to dictate that we spend more of our lives online but let us not forget that there are millions of consumers who are unable to do so. Who are they? They are our seniors, persons with disabilities, and those that did not grow up with technology. They are the millions without immediate access to the Internet, and those without computers and I devices.
So to my original question; how real is customer service? These days, I struggle to give an appropriate response.
Just my two cents for today.
To learn more about me as an award winning sight loss coach and advocate visit www.donnajodhan.com
Important notice from Donna J. Jodhan
If you’re looking for a quick and easy way to share news and or info about yourself or about others, then please read on!
Donna J. Jodhan can help you reach a rapidly growing list of over 12,000 readers and listeners and counting!
All you need to do is to give a listen to her monthly shows and if you like what you hear then here’s how it works!
For the very affordable price of $5, Donna will feature your info and news on 2 of her monthly shows.
Once on the Ask Donna show and once on the Dining with Donna show.
Both of these monthly shows run weekly
This means that your info will be featured twice for the month.
No more having to worry about posting to Facebook!
You’ll be able to engage with ready made readers and listeners!
Your payment of $5 will be prorated as a monthly payment.
So you can either pay monthly, or you can pay as you go.
Just send your info or news to donna at askdonnaonblindlife@gmail.com
No more than 150 words.
Donna will then post your info or news as soon as you remit payment to her at paypal@donnajodhan.com
To give a listen visit
https://www.donnajodhan.com/askdonna
and https://www.donnajodhan.com/dwd
Take advantage of this very quick and easy way to reach a ready made audience!
