News – September 2022 – Donna Helps With CATSA Training Video

On September 14th, Donna participated in a training video for CATSA (the Canadian Air Transport Security Authority). The video shoot was held at Toronto Pearson International Airport and will be used as training material for over 8000 CATSA agents across Canada.

Here’s a breakdown of what Donna covered:

1. A brief introduction.
2. An explanation of her accessibility challenges when going through airport security screening.
3. Descriptions of how Screening Officers can help through the screening process and any steps a Screening Officer could take to facilitate the screening experience.
4. Key messages.
5. An anecdote or short story.