Be careful when you bring out your cheque books

This editorial is meant to be a friendly message for any company that believes that offering financial compensation to complainants will help to solve a problem and make both it and the complainant go away.

Over the years, this has been the preferred solution for so many companies.  They have chosen this method rather than working with complainants to find meaningful solutions.

They have deliberately chosen to spend countless dollars in first attempting to drag out complaints and when this does not work they then try to put a lid on things by bringing out their cheque books and offering money in return for complainants agreeing to stay silent in return.

What does not make sense is this!  A complainant has a very legitimate complaint.  They seek remedies at the appropriate provincial or federal agency.  Respondents have a chance to collaborate with complainants to fix said complaint and develop solutions.  However, they choose a path of spending oodles of money on hiring lawyers who use bullying tactics to try and wear down complainants.

Meanwhile, the money that they have spent on their high priced lawyers could easily have been spent on fixing the problem.

This trend continues but more complainants are slowly becoming better at fighting these tactics and it is hoped that with time that companies will start to change their strategy.

More complainants are becoming better when it comes to determination, grit, and a willingness to stand up, speak up, and speak out and I can only urge anyone who believes that they have a real or legitimate complaint to do just that.

True it is that there will always be circumstances where a complainant would find it easier to accept money rather than to be subjected to dirty tactics but at the end of the day money can never buy a better future for us.  That is, money should never be allowed to buy our silence.

Just my two cents for today.

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