Ask an Expert – November 2019 – Making a Shopping Trip More Accessible

Donna Jodhan, a woman with short dark hair and glasses, sits at a table with a laptop in front of her.

Hello everyone!

Each month I will be responding to a question chosen from a pool of some of the most commonly asked ones that I have been asked over the years and continue to be asked.

Before you say no or turn thumbs down on these suggestions; consider these thoughts.

You can definitely increase your revenue and reduce both your internal and external costs and here’s how.

Take it from me! I have been an accessibility awareness consultant and advisor since 1998 and I continue to help companies to increase their revenues, reduce their costs, and reach hidden consumer markets!

This month, I’d like to answer the following question:

Making a Shopping Trip More Accessible

This is the month when we all take time to plan and execute shopping trips and it is a time when we should put some extra effort in to planning shopping trips that accessible for our seniors and for persons with a disability.

With this in mind, I have some valueable tips to share and hopefully it can help to increase both your customer base and your revenues.

  • Time to advertise a business to offer shopping trips for seniors and persons with disabilities.
  • Employ and train staff in the rudiments of how to communicate with, interact with, and cater to the needs of those as stated above.
  • Take the time to determine what seniors in your area are most wanting to shop for.
  • Do the same determination for shoppers with special needs.
  • It may be better to split these 2 groups into separate ventures.
  • Think of offering end to end services; from pick up at home to drop off at home.
  • Be mindful of how much time your trips will last as both seniors and persons with special needs can only spend a certain length of time in malls before they grow tired.
  • Be sure to include bathroom breaks and eating breaks.

This should be a good start and have fun as you engage in this.

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‘Let’s Talk Tips’ is your monthly resource for the most current and reliable informational tips available in the areas of Technology, Nutrition, Media, Business, and Advocacy.

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