On November 28th, Donna engaged with the Canadian Transportation Agency through a virtual Zoom call with Sonia Gangopadhyay, Director of the Centre of Expertise for Accessible Transportation.
In this call, Donna shared her deepening concerns with Sonia regarding how several Canadians with disabilities are feeling about a lack of engagement and communication with the CTA. Donna also expressed her concerns over the CTA’s complaints process and that there needs to be more work done towards accessibility and usability.
Donna was quite pleased with this conversation with Sonia, who invited her to keep in touch both through email as well as by phone.