A red Tim Hortons coffee cup with a tan lid sits on a wooden table near a large window, with an urban street scene visible in the background; the cup features the brand's white cursive logo, and outside, a mix of blurry buildings, a green traffic light, and a few pedestrians and cars are seen in soft daylight, suggesting early morning or late afternoon.

The Tim Horton tale – an almost perfect company with customer service weaknesses

My goodness and I’m Christian Robicheau welcoming you to the final weekend of July! Where has this summer gone? Today, I am sharing a personal story from our president Donna J. Jodhan. We invite you to read and to send … Continue reading The Tim Horton tale – an almost perfect company with customer service weaknesses

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