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For September 2017:

How to help technicians become more aware

It is probably the same technique that you may want to consider if you are dealing with technicians over the phone or with technicians in person. When it comes down to it; if you are a person with a disability or you are a company that offers technical services, the key variables here are awareness and training.

Here are some tips to get you started.

  1. Technicians need to be made aware that in addition to the regular customer, they will more than likely need to serve and support customers with various types of disabilities.
  2. They will need to receive training on how to interact with customers with various types of disabilities.
  3. They would need to be told that in the case of customers who are vision impaired, there are different levels of vision loss thus making it so that each customer is unique in their needs.
  4. The same would be said for persons who have other types of disabilities. Technicians need to hear this over and over again.
  5. Particular attention needs to be paid in providing training as to how to deal with seniors and the technically shy.
  6. The technically shy is the term used to describe those who did not grow up in the age of technology.
  7. Technicians need to receive some type of training on various types of access technology; be it basic or a bit above basic.
  8. Appropriate phone etiquette needs to be adopted.
  9. The same when it comes to on site support.

This list is by no means complete but it is a good start.

Good luck!

I'm Donna J. Jodhan your freelance writer and roving reporter wishing you a terrific day.

For more of my blogs, please visit:
http://www.sterlingcreations.ca/blog,
http://www.sterlingcreations.com/businessdesk.htm and
www.donnajodhan.blogspot.com.