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For July 2016:

How to make hotel staff become more aware

Training one's hotel staff to be more aware of the needs and requirements of customers who has any sort of disability is only to become more acute as time marches on and why? Because we are dealing with a rapidly aging population and with this comes the natural progression of our society developing all kinds of various age related ailments and afflictions.

This is the first thing that hotel staff needs to be made aware of and the sooner the better. This is the basis on which everything that is awareness related is built on and I am going to give you some additional tips.

  1. Awareness training - as mentioned above with the emphasis being placed on staff knowing how to provide help to those in need.
  2. For staff to be taught enough about each type of major disability ranging from those with limited vision to those who are completely blind to those requiring mobility assistance.
  3. For staff to be taught that not every person with limited vision requires the same type of assistance. That someone who is blind could be either totally blind or have any amount of vision ranging from light perception to being someone with a lot of functional vision.
  4. That the same criteria would apply to other types of disabilities. So for example; not everyone afflicted with diabetes has the same type of requirements. A person afflicted with diabetes could be one who is also blind, or someone who is wheelchair bound or someone with other additional afflictions.
  5. The important things to remember are: Awareness means knowing how to assist and communicate and remembering that once the differences in types of disabilities are identified and understood the rest is not as difficult as you may think.

This is a great foundation to build on.

I'm Donna J. Jodhan your freelance writer and roving reporter wishing you a terrific day.

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