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For March 2013:

How to make fast food outlets more accessible

I must say that over the years, I have seen an improvement in accessible fast food outlets but there may always be room for improvement. So, how does one make their fast food outlet accessible? Here are a few pointers to get you started.

  1. If possible, your location should be central; that is, on a bus route or easy for someone who is blind or in a wheelchair to access. Make sure that there are ramps with hand rails for those who need it. Make sure too that if you have steps that they are navigable and easy to access. Steps should be not too narrow and always kept clean from snow and slush. Make sure that your steps are never slippery.
  2. Doors should be painted in bright colors and your external signs should be easy to see. Large print signs are a great extra to have.
  3. Your counters should be easy to find. Make sure that they are painted in bright colors so that they are easy to spot. In addition, they should be easy to reach by those in wheelchairs.
  4. Seating areas should be large enough to accommodate seeing eye dogs, strollers, walkers, and wheelchairs. In short, spacious and easy to find.
  5. Staff should be trained in how to serve persons who are blind, partially sighted, hard of hearing, and those who are in wheelchairs and those with other types of disabilities.
  6. Washrooms should be easy to find. That is, clearly marked, easy to find, and easily identifiable. The men's washroom should be easily distinguishable from the women's washroom.
  7. Lighting in your outlet should be bright but at the same time not too glaring.

I hope that this is a good start for you.

I'm Donna J. Jodhan, your freelance writer and roving reporter, wishing you a terrific day.

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