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For December 2017:

How to help delis become more aware

I hope that the tips given here for this month would be helpful given the holiday season and I do believe that they will better enable delis to serve customers with special needs.

The trick here is to ensure that staff are made aware of the requirements of customers with special needs but to also ensure that they are appropriately trained as to how to interact and communicate with them. So here are a few tips to get you started.

  1. Make sure that there is enough space within your deli for persons with wheelchairs and walkers.
  2. That your doorways are wide enough to accommodate these and if they are not then to make it a priority to correct this soon.
  3. That when a customer with special needs enters, that your staff speak directly to them and not to anyone who may be accompanying them.
  4. That your customer with a special need hears you speaking to them and that they are made aware that you are speaking to them.
  5. That your staff is always ready to render assistance when necessary; example with helping to carry parcels, telling the customer what is being sold, answering queries whenever it pertains to things being sold, and so on.
  6. Rendering assistance whenever it is sought.

This is a good start and this list can definitely be expanded.

Good luck!

I'm Donna J. Jodhan your freelance writer and roving reporter wishing you a terrific day.

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