The third party syndrome part two – who’s listening?

O! Here comes October and soon it will be time to start ringing in the
holiday season!
Call me a big kid in a candy shop! That’s me!
I’m Scott Savoy welcoming you to our business desk and to our president’s
weekly editorial.
Today, Donna J. Jodhan returns to a topic that really gives her no pleasure
to write about but one that needs to be refreshed in the minds of our
readers.
Please take a few minutes to read and give her your feedback!
Here’s wishing you a pleasant weekend.

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The third party syndrome part two

Over the years as an advocate I have seen where entities of all sizes use
the defence of the third party syndrome as I describe it. It is a defence
where whenever an entity is asked to defend its actions, they defer or
deflect the complainant’s complaint to the actions of their third party
company.

In the case of testing centres, this type of defence seems to be growing at
a rapid rate. Last year, I personally became a victim trapped in this web
when I attempted to discuss this issue with a large international
corporation. Their somewhat weak defence was that their third party testing
centre was responsible for making exams accessible to those who were blind
and vision impaired but alas! When I approached said testing centre their
even weaker defence was that they had tested their system through the use of
blind/vision impaired testers and did not need to do anything more.

Upon further pressing, they could not give me a satisfactory explanation of
how their testing was carried out and when I offered to provide my
professional services to help them identify glaring accessibility glitches
and to assist them in fixing them, they wanted me to sign a non disclosure
agreement but were not willing to pay me.

A non disclosure agreement would have been most acceptable and
understandable but to have asked me to do this and not having been willing
to compensate me for my time was most unacceptable.

Fast forward to today and fairly recently I was made aware that a third
party testing centre out in British Columbia is being identified as one that
is not providing accessible exams to blind/vision impaired persons wishing
to take the language proficiency test in order to become a permanent
resident of Canada.

This testing centre is housed at the University of British Columbia and
administers these tests on behalf of the department of Immigration Canada.
I am not very sure if this department is aware of this glaring glitch and if
it is not then I hope that they are made aware.

What concerns me about this circumstance is that it appears that this
testing centre seems to be totally oblivious of what its obligations need to
be and in light of the accessible Canada Act, it is even more ironic that
this testing centre is representing a Federal Government department.

I can only hope that someone is listening and will take this matter up the
ladder.
Just my two cents for today.

Image:
The Canadian flag

To learn more about me as a sight loss coach visit www.donnajodhan.com

To reach me, please send an email to info@sterlingcreations.ca.

Here is a complete list of where you can view Donna’s blogs and editorials.
Donna Jodhan! Advocating accessibility for all
http://www.donnajodhan.blogspot.com
Weekly features on how to increase your success with your business ventures
http://www.sterlingcreations.com/businessdesk.htm
Weekly articles and editorials on issues about accessibility
http://www.sterlingcreations.ca/blog

Now you can enjoy Donna’s detective DJ crime crushers Series by visiting
http://www.donnajodhan.com

You can follow me on twitter @accessibleworld
and chat with me on Skype at habsfan0526.
Like us on Facebook at www.facebook.com/authordonnajodhan

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