Hi there everyone and hope all is well wherever you are.
Today, I am pleased to share our president’s weekly editorial with you and
for this week Donna J. Jodhan talks about the importance of telephone
I’m Christian Robicheau wishing you a pleasant weekend.
The importance of telephone banking
By Donna J. Jodhan
We are living in a world that is becoming more of one where digital
processes are governing how we think and how we do things.
All well and good but I humbly submit that whereas on the one hand this is
goodness and progress we need to ensure that no one is left out of this
evolution and that for those who for an assortment of reasons cannot fully
participate in or take advantage of digitalisation, there will be safeguards
put in place to ensure that they can keep up with technology.
Here is where I believe that telephone banking can continue to play a vital
role for those who are unable to work in a digital world.
I am referring to those who believe it or not are unable to purchase a
computer that will help them to gain online access because they simply
cannot afford to have updated technology.
I am referring to those who use assistive or access technology to help them
interact with the digital world and each time any tiny bit of evolution
takes place it takes a very long time for said technology to make the
necessary adjustments in order to keep up.
I am referring to those who need training in order to keep up and to those
who do not even have access to internet connections in their area.
I am referring to those who continue to find it extremely difficult to
communicate effectively with online facilities and websites due to a lack of
accessibility and usability on the part of these.
Yes! we need telephone banking to remain in place until a stable and viable
solution is found to accommodate these groups of persons as mentioned above
and I’d like to commend the Royal Bank for having made sure that their
telephone banking stays in place.
Just my two cents for today.
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