Greetings! I’m Christian Robicheau, assistant editor at
http://www.sterlingcreations.ca and it’s time for us to really start
enjoying the nice summer weather.
Today, I am pleased to share our president’s weekly editorial with you and
for this week Donna J. Jodhan returns to the burning issue of the Greater
Toronto Airport Authority’s continuing failure and recklessness with regard
to services being provided to passengers with disabilities.
I wish you a great weekend.
The runaway airport authority
By Donna J. Jodhan
I am not sure how else to describe this particular airport authority.
Suffice it to say this one is one that does not adhere to any rules. It
treats its passengers with disabilities as luggage and has a wanton
disregard for humanity.
The airport authority in question is none else than the Greater Toronto
Airport Authority and here is why I truly believe that this entity is
nothing short of being a big bad bully that chooses to use its deep
financial pockets to get its own way.
Firstly, the GTAA as they are also known as believes that no one has the
jurisdiction to stop them from mistreating passengers with disabilities. In
2015, they filed court papers against the Canadian Transportation Agency
along with the complainant after the CTA handed down an interim decision
ruling that the GTAA was responsible for inadequate services to passengers
with disabilities at their airport. This complaint focused on the GTAA’s
failure to offer proper meet and assist services to a visually impaired
Secondly, the GTAA continues to ignore the meet and assist requests from
blind and visually impaired passengers deliberately choosing to ignore them
and instead practically forcing these passengers to accept wheelchair
Thirdly, the GTAA continues to duck its responsibilities for woefully
inadequate services being offered at their airport choosing instead to place
the blame on their contractors and licensees.
Fourthly, they continue to allow their contractors to hire staff that is not
trained with regard as to how to communicate and interact with passengers
Fifthly, Pearson International Airport falls well below the standards of
accessibility; screens are difficult to read for those with hearing and
visual impairments. There is no close captioning nor is there any video
Sixthly, it is almost impossible for visually impaired passengers to find
restaurants, washrooms, stores, and other facilities on their own.
Seventhly, kiosks at Pearson International Airport are totally inaccessible
to visually impaired passengers.
What concerns me the most is the arrogant and condescending attitude that
this entity continues to display. It chooses to continue to bully any and
everyone who dares to stand up to them. It is being allowed to treat
passengers with disabilities as nothing less than luggage rather than as
How can they be stopped? I can only appeal to the Canadian Government to do
something before a disaster occurs and before Canada has to deal with an
Just my two cents for today.
I’m Donna J. Jodhan wishing you a terrific day and weekend.
You can follow me on twitter @accessibleworld
and chat with me on Skype at habsfan0526.
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To reach me, please send an email to firstname.lastname@example.org and I would
be delighted to send you an electronic copy of our latest newsletter. Or
you can view all of our newsletters at
Here is a complete list of where you can view Donna’s blogs and editorials.
Donna Jodhan! Advocating accessibility for all
Weekly features on how to increase your success with your business ventures
Weekly articles and editorials on issues about accessibility
Learn more about Author Donna Jodhan and her campaign against bullying at
Now you can enjoy Donna’s detective DJ crime crushers Series by visiting