Greetings! I’m Scott Savoy; managing editor at www.sterlingcreations.ca and
I hope that everyone is enjoying their weekend.
Today, I am delighted to share our president’s weekly editorial with you and
today Donna J. Jodhan talks about the difficulty of finding accessible
I wish you a great weekend.
The problem with finding accessible support
The problem is this. If you approach any company and ask them to put you in
touch with staff who can assist with providing accessible support, you will
probably end up being extremely frustrated and disappointed.
What do I mean when I say accessible support? This may or may not be the
correct terminology but here is my explanation.
To me, accessible support means that when I interact with any technician or
customer service rep, I hope or expect them to be able to work with me as
To understand how access technology interacts with mainstream hardware and
software that is installed on my hardware.
To understand how I as someone who is visually impaired navigate and
interact with websites.
To understand how I interact with my i devices.
This may sound demanding and daunting but I truly believe that any good
technician or customer service rep would be able to understand and if they
are not familiar that they have the necessary research skills to help them
learn, understand, and assist. Too many companies carelessly claim that
they can provide accessible support but in reality this is sadly not the
We see evidence of this on an almost daily basis when companies ask
employees to use new software and guess what? The software fails miserably
when it comes to enabling persons with vision impairments to do their jobs
adequately. Then there is the case where employees who are visually
impaired are unable to access websites because said websites have not been
either developed or retrofitted to include accessibility.
Then the problem mushrooms dramatically when these employees go in search of
those within their companies to help them and alas! There is no one with
any sort of skill or expertise to provide said accessible support. This is
the sobering reality and add to this when I as an external customer tries to
find similar types of support.
How can this be solved? I do not believe that it is as difficult as people
may think. What we need is some sort of partnership between the mainstream
technicians and users with disabilities. I do not believe that this is an
This is food for thought and I am hoping that someone out there will read my
editorial and write to me with their suggestions and ideas.
You can contact me by writing to me at email@example.com and I’ll
respond to you.
I’m Donna J. Jodhan wishing you a terrific weekend.
To reach me, please send an email to firstname.lastname@example.org and I would
be delighted to send you an electronic copy of our latest newsletter. Or
you can view all of our newsletters at
Here is a complete list of where you can view Donna’s blogs and editorials.
Donna Jodhan! Advocating accessibility for all
Weekly features on how to increase your success with your business ventures
Weekly articles and editorials on issues about accessibility
Learn more about Author Donna Jodhan and her campaign against bullying at
Now you can enjoy Donna’s detective DJ crime crushers Series by visiting
And now her weekly podcast at www.takeanother5.com.
From recipes to apps, and from 5 minutes mysteries to tips for entrepreneurs
and alerts on the latest scams
Available for download from iTunes and Google music play.
You can follow me on twitter @accessibleworld
and chat with me on Skype at habsfan0526.
Like us on Facebook at www.facebook.com/authordonnajodhan