Ask an Expert

1325–75; Middle English (adj.) < Latin expertus, past participle of experīrī to try, experience

Every day we live with the need to communicate. We need to rise above simple translation and see the meaning, when we build a website we need to include everyone (not just the sighted) and when we travel we are faced with challenging physical barriers. I know what it's like and think I have the depth and resources to help others make the right decisions.

Each month I will be responding to a question, chosen from a pool of some of the most commonly asked ones that I have been asked over the years and continue to be asked. A complete archive of "Ask an Expert" articles can be found here.

This month, I'd like to answer the following question:

How to make keypads more accessible

Before you say no or turn thumbs down on these suggestions; consider these thoughts.

You can definitely increase your revenue and reduce both your internal and external costs and here's how.

Take it from me! I have been an accessibility awareness consultant and advisor since 1998 and I continue to help companies to increase their revenues, reduce their costs, and reach hidden consumer markets!

There are definite ways to make your keypad more user friendly and accessible and my advice to you is that when you think of this you need to keep in mind that there are certain segments of our market that will definitely buy keypads that are easier to handle, that are more portable, and size of the keypad definitely matters.

So here are some tips to help you gain more customers and increase your revenues:

  1. Make your keypad a size that is easy to handle.
  2. Make your keypad as portable as you can.
  3. Make your keys easy to handle; a comfortable size.
  4. Make the keys easy to work with. That is, enough of a bounce when pressed.
  5. Make it so that the keypad is easy to read.
  6. Make it so that there is just enough space between each key and each row.
  7. Build your keypad so that it is solid enough and not too flimsy.

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