Good advice is always certain to be ignored, but that's no reason not to give it.

Don't try to solve serious matters in the middle of the night.

Good advice is something a man gives when he is too old to set a bad example.

Advice is like snow; the softer it falls, the longer it dwells upon, and deeper it sinks into the mind.

It is very difficult to live among people you love and hold back from offering them advice.

People who fight fire with fire usually end up with ashes.

There is no human problem which could not be solved if people would simply do as I advise.

It is easy when we are in prosperity to give advice to the afflicted.

Many receive advice, only the wise profit from it.

Friendship will not stand the strain of very much good advice for very long.

Don't follow any advice, no matter how good, until you feel as deeply in your spirit as you think in your mind that the counsel is wise.

Advice is one of those things it is far more blessed to give than to receive.

When your mother asks, 'Do you want a piece of advice?' it is a mere formality. It doesn't matter if you answer yes or no. You're going to get it anyway.

Write down the advice of him who loves you, though you like it not at present.

Most people who ask for advice from others have already resolved to act as it pleases them.

Good things, when short, are twice as good.

Advice is what we ask for when we already know the answer but wish we didn't.

Good advice usually works best when preceded by a bad scare.

Always do right–this will gratify some and astonish the rest.

Distrust interested advice.

The only thing to do with good advice is pass it on. It is never any use to oneself.

One's first step in wisdom is to question everything – and one's last is to come to terms with everything.

Have a place for everything and keep the thing somewhere else; this is not advice, it is merely custom.

A word to the wise ain't necessary, it's the stupid ones who need the advice

If it is not right do not do it; if it is not true do not say it.


Ask an Expert

1325–75; Middle English (adj.) < Latin expertus, past participle of experīrī to try, experience

Every day we live with the need to communicate. We need to rise above simple translation and see the meaning, when we build a website we need to include everyone (not just the sighted) and when we travel we are faced with challenging physical barriers. I know what it's like and think I have the depth and resources to help others make the right decisions.

Each month I will be responding to a question, chosen from a pool of some of the most commonly asked ones that I have been asked over the years and continue to be asked. A complete archive of "Ask an Expert" articles can be found here.

This month, I'd like to answer the following question:

How to help technicians become more aware

It is probably the same technique that you may want to consider if you are dealing with technicians over the phone or with technicians in person. When it comes down to it; if you are a person with a disability or you are a company that offers technical services, the key variables here are awareness and training.

Here are some tips to get you started.

  1. Technicians need to be made aware that in addition to the regular customer, they will more than likely need to serve and support customers with various types of disabilities.
  2. They will need to receive training on how to interact with customers with various types of disabilities.
  3. They would need to be told that in the case of customers who are vision impaired, there are different levels of vision loss thus making it so that each customer is unique in their needs.
  4. The same would be said for persons who have other types of disabilities. Technicians need to hear this over and over again.
  5. Particular attention needs to be paid in providing training as to how to deal with seniors and the technically shy.
  6. The technically shy is the term used to describe those who did not grow up in the age of technology.
  7. Technicians need to receive some type of training on various types of access technology; be it basic or a bit above basic.
  8. Appropriate phone etiquette needs to be adopted.
  9. The same when it comes to on site support.

This list is by no means complete but it is a good start.

Good luck!

I'm Donna J. Jodhan, your freelance writer and roving reporter wishing you a terrific day.

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